Latest COVID-19 Information for Service Users & Agencies

Thursday 19 March 2020

Rotherham Rise is committed to offering our vital services during this difficult time. Our priority is the health, safety and wellbeing of service users, staff, other agencies and the communities we work within. The COVID-19 situation is unprecedented and we are reviewing and adapting our approach in accordance with advice from Public Health England (PHE), as well as preparing for further changes.

In light of this our Support Services will now be available as phone support only.
Our usual length of support for individuals will be revised, as we prioritise addressing immediate needs including; safety planning, information and wellbeing support.

The support package has been carefully planned and thought through and will enable us to continue delivering services. This is a temporary measure to ensure we can still provide a level of support to clients in exceptional circumstances.

We are continuing to support our families in Refuge at this difficult time, with the accommodation being fully occupied at present.

We will continue to be at the end of the phone.


Tuesday 17 March 2020

Rotherham Rise is continuing to follow Public Health England Guidance on Covid-19/Coronavirus and trying to plan for further changes. As you know this is a fast-paced issue, therefore while it has been ‘business as usual’, it is important that we have reviewed Rotherham Rise contingency and risk plans.

Following review, we have made the decision to implement immediate changes to ensure that over the coming weeks we are still able to respond to the immediate needs of those affected by domestic abuse. These changes are to support the health and safety of clients, staff and the communities we live in.

We are still offering services over the phone, concentrating our resources on individual’s immediate safety and support needs. We continue to be available to respond to enquiries and referrals as normal.

I am sure you will appreciate that this is an unprecedented time, and that the changes to service delivery have not been taken lightly. I believe that by implementing changes at an early stage we will be better placed to provide continued safety and guidance for survivors and current victims of domestic abuse
The health and safety of individual clients, and staff is of utmost importance. These circumstances may increase the challenges and risks for victims of Domestic Abuse and violence. Self-isolation may lead to increased triggers and risk, as well as reducing safety options for victims. We will work as best we can in this situation to ensure we can offer support, even where we have limited resources.

We will continue to be at the end of the phone.

Sue Wynne
Chief Executive Officer, Rotherham Rise

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